Things to Know

To say 2020 has been a challenging year is an understatement. In the spirit of giving at Christmas time, we plan to give 20 Christmas trees to households that have done it particularly tough this past year.

We want to give our trees to someone you know that could do with a surprise this Christmas – it might be someone that has lost their job, someone that has struggled mentally, someone that has had to adapt their business, someone that can’t spend Christmas with family due to restrictions or has had to postpone their wedding or long awaited trip overseas…or it might be someone that has gone the extra mile to help others.

Please email us by 16 November – it will be completely private and confidential – to nominate someone you know for a special Christmas delivery.

Pre Ordering your Real Christmas Tree

To guarantee yourself a real Christmas tree we recommend pre-ordering online. We will have additional trees available for sale on a first in, first served basis from our local pick up location in Kelvin Grove until sold out. Please see our opening hours on the Say Hello page.

Pre-Orders Pick Up

If you pre-order your real Christmas tree online and choose our local pick up option, the trees will be available from Saturday, 5 December 2020. You can pick up your real Christmas tree from our Kelvin Grove warehouse.


Red Hill Skate Arena

Pre-Orders Pick Up

Hawthorne Garage

Pre-Orders Pick Up

Delivery & Installation Service

If you pre-order your real Christmas tree online, we can deliver your tree and install it in your living room. All you need to do is decorate and enjoy! 

Delivery and installation of your real Christmas tree starts from $60.00 (including GST). If you select delivery at the checkout you will be able to see our delivery charge for your location.

We have limited delivery slots so be quick to ensure you don’t miss out!

If you are not home for delivery:

Please leave some instructions in the comments section at the checkout so we know where to leave your tree.

It is preferable that we leave the tree in a safe and secure area in the shade. If you could provide a bucket of water for the tree that would be even better.

If no one is home and we have no instructions we will not accept any responsibility for consequences of leaving the tree unattended.

Disposal of your tree after Christmas

For a fixed $50.00 fee (to most Brisbane suburbs), we can dispose of your tree after Christmas.

Collections will be on 9 and 10 January 2021. We will be in contact closer to the time by email to confirm a timeframe. All we ask is that you leave your tree out the front of your home.

Caring for your Christmas Tree

It is essential you follow these instructions to get the most out of your tree. Our trees are only as good as the care you give them.

Before you receive your tree we cut 1cm off the bottom to open up the pores. It is important to get the tree home and straight into water after doing so. Place the real Christmas tree in a Christmas tree stand (you can purchase them on our website). These stands can hold up to 4 litres of water as well as your tree.

Keep your tree in a cool, shady spot in the house away from heat sources and out of the elements. 

Make sure you check the water level daily – it is surprising how much water these trees absorb! If the water level drops below the trunk, the trunk may seal itself and not be able to absorb water and the stump will need to be cut again.

If you follow these instructions your tree should be at its best for approximately 3 weeks, although we cannot guarantee the longevity of any tree.

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